Managing Notifications

Eunoia keeps you in the loop without getting in the way. The bell in the header shows what's new, the notification center keeps your full history, and Settings → Notifications lets you decide what also reaches you by email or text message.

The bell sits in the header of every page:

• Unread count — a number on the bell shows how many notifications you haven't read
• Recent notifications — select the bell to see the latest ones
• Mark all read — clears the count in one step
• View all notifications — opens the notification center

Select a notification to open the page it's about — an appointment, a reflection, or your homework, for example. It's marked as read as you go.

For your full history, open the notification center from View all notifications in the bell:

• A summary — how many notifications are unread, or "You're all caught up"
• Mark all read — when there's anything unread
• Show All or Unread, and pick a Type to narrow the list
• Action buttons — some notifications offer a next step, like Resend invitation
• Load older notifications — keep scrolling back in time
• Clear dismissed notifications — permanently delete the ones you've dismissed

Here's what Eunoia notifies you about:

Appointments

• New appointments and recurring schedules
• Reminders 24 hours and 1 hour before
• Rescheduled and cancelled appointments
• Reschedule requests from patients (therapists)

Video visits

• A video visit was scheduled
• A video visit is starting soon, or the other person is waiting

Reflections and notes

• A patient shared a reflection (therapists)
• Your therapist shared a note on your reflection or session (patients)

Invitations

• You've been invited to connect
• Your invitation was accepted
• Someone tried an invitation link after it expired, so you can resend it

Homework

• New homework
• A reminder the day before homework is due (patients)
• Homework completed (therapists)

System

• Security alerts about your account
• Welcome messages
• Payment problems with your subscription (therapists)

Two filters help you find what you need:

• All or Unread — show everything, or only what you haven't read yet
• Type — pick a single kind of notification, grouped under Appointments, Video Visits, Reflections, Invitations, Homework, and System

Combine them — for example, unread homework notifications only.

• Open — select a notification to go to the related page. Opening it marks it as read.
• Take action — some notifications have buttons for a next step, such as Resend invitation
• Dismiss — select the × beside a notification to remove it from your list. On a computer, the × appears when you point at the notification.

• Mark all read — clears your unread count at once. Handy after some time away.
• Clear dismissed notifications — permanently deletes the notifications you've dismissed.

Notifications that matter most for therapists:

• New shared reflections — a patient shared a reflection with you
• Invitations — a patient accepted your invitation, invited you, or tried a link after it expired
• Reschedule requests and cancellations — a patient asked to move an appointment or cancelled one
• Homework completed — a patient finished an assignment
• Appointment reminders — before each session
• Payment problems — if a payment for your Eunoia subscription fails

Notifications that matter most for patients:

• Invitations — a therapist invited you to connect
• Appointments — new appointments, changes, cancellations, and reminders before each one
• Video visits — when a video visit is about to start
• Homework — new assignments, and a reminder the day before something is due
• Notes from your therapist — when your therapist shares a note on a reflection or a session with you